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Welcome to dubaimermaids.com.

 

This is a binding agreement between YOU, the person or entity to the terms contained in this document ("you" or "Customer") and Dubai Mermaids (“our” or “Company”) the owner and administrator of this Website and all content and functionality contained herein.

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Dubai Mermaids without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification, shall survive any termination. By accessing and browsing the Site, you accept and agree to, without limitation or qualification, the terms and conditions, privacy policy, acceptable use policy and acknowledge that any other agreements between you and Dubai Mermaids are superseded and of no force or effect with respect to your access and use of the Site.

This Section sets forth the terms and conditions which apply to the use by you of the Company Sites (as defined below) and any other subscription product or service offered for sale by Company and/or its affiliates. The right to use any product or service offered by Company is personal to you and is not transferable to any other person or entity. Company reserves the right to make changes to the Company sites, policies, and these Terms at any time without notice.

 

IT IS STRONGLY RECOMMENDED THAT YOU REVIEW THIS DOCUMENT IN ITS ENTIRETY BEFORE ACCESSING, USING OR BUYING ANY PRODUCT THROUGH THE WEBSITE.  


GENERAL

 

The following terms and conditions and any other related rules made available in writing Dubai Mermaids (Mermaids Fashion) are applicable to all Dubai Mermaids (Mermaids Fashion) products that you (the “Customer”) may order from Dubai Mermaids (Mermaids Fashion), a corporation organized and existing under the laws of United Arab Emirates and having its corporate headquarters at JBR, Sadaf 2, 1804, PO BOX 212689  (“Fashion Mermaids” or referred to herein as “us”, “our” or “we”) by the Internet via Dubai Mermaids’s Website, identified by the domain name "www.dubaimermaids.com" (the "Website").

By placing an order through the Website or by registering at the Website to purchase Dubai Mermaids (Mermaids Fashion) Products, you guarantee that you are a legitimate customer in accordance with the terms and conditions set forth below and that you accept to be bound by these Terms & Conditions.

These Terms & Conditions apply to sales made through the Website. The Terms & Conditions applicable to any order placed through the Website are those in force on the date you place your order.

For those persons wishing to use the Website, they must read and agree to be bound by our policies relating to those services. In particular, we draw your attention to our website our Privacy Policy, which are incorporated to these Terms & Conditions by reference.


PURCHASING


Any individual person Worldwide can register or purchase our Products from the Website.

To register or place an order through the Website, you must have reached the age of majority (which in most countries is 18 years old and have legal capacity to enter into a contract. If you are under the age of majority or cannot lawfully enter into a contract, you must have your parent or guardian review these Terms & Conditions, the website Privacy Policy and Return and Refund Policy and register or place an order on your behalf. Any orders placed in contravention to this provision shall be null and void.

Dubai Mermaids (Mermaids Fashion) Products are exclusively available for sale to end-user Customers only and may not be bought for re-sale, commercial purposes or any other commercial benefit. Consequently Dubai Mermaids (Mermaids Fashion) further reserves the right to refuse orders placed by Customers who breach this condition or if Dubai Mermaids (Mermaids Fashion) reasonably suspects, in its sole discretion, a Customer has breached, intends to breach, or evidences that it will breach this condition. Moreover, in the event that Dubai Mermaids (Mermaids Fashion) reasonably suspects that a third party has breached a customer's registration, password and/or account login, Dubai Mermaids (Mermaids Fashion) shall immediately cancel and terminate the account.


CONTACT


Email is the preferred customer service communications so that there is always a written record of your order's process to reduce misunderstandings & customer service problems. Dubai Mermaids (Mermaids Fashion)  does provide customer service support and can be contacted via email info@dubaimermaids.com with any questions or concerns that you may have. Our customer service staff will respond within 24-48 hours on business days during business hours. Dubai Mermaids (Mermaids Fashion) is open between the hours of 10:00 AM - 7:00 PM Sunday – Thursday.

 

REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

 

Visitors may post reviews, comments, photos, and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Dubai Mermaids reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Dubai Mermaids a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Dubai Mermaids and sublicense the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Dubai Mermaids for all claims resulting from content you supply. Dubai Mermaids has the right but not the obligation to monitor and edit or remove any activity or content. Dubai Mermaids takes no responsibility and assumes no liability for any content posted by you or any third party.

 

PRODUCT AVAILABILTY


All orders placed through the Website are subject to availability and acceptance by Dubai Mermaids (Mermaids Fashion). Dubai Mermaids (Mermaids Fashion) reserves the right to refuse service at any moment in time, without prior notice. Dubai Mermaids (Mermaids Fashion) reserves the right to change the assortment of Products offered and to limit the quantity of items that may be purchased from time to time and at any time, without prior notice.


REGISTRATIONS AND PERSONAL INFORMATION


In order to place an order through the Website, you will be required to register and create an online account. During this process, you will be required to provide valid and up-to-date personal information, such as your legal name, phone number and e-mail address.

Upon completion of your registration on the Website, you will receive an email summarizing your personal information. You are responsible for ensuring that your password and account login are kept secret, safe and secure at all times. Dubai Mermaids (Mermaids Fashion) will not be held responsible or liable for any misuse of your account in the event that a third party has access to and uses your password and account login in any way.

We may change the information required to place an order or the registration requirements from time to time. Please refer to our Privacy Policy for more details. When placing an order through the Website, you will be required to provide other personal information as applicable, such as shipping address, billing address and payment details. Dubai Mermaids (Mermaids Fashion) or its third party providers may collect additional information at this time for security and anti-fraud purposes.

You represent and warrant that the personal information you provide via the Website is true, valid, complete and up-to-date in all respects, and you confirm that you are the person referred to in the shipping (unless the item is a gift) and billing information provided.


ORDER REVIEW AND CONFIRMATION


You should carefully check all details before placing your order through the Website, including without limitation, measurements, color selections, the Order Reference Number and the particulars of the sale, which will be provided on the Website.

Once you have confirmed and placed your order, Dubai Mermaids (Mermaids Fashion)  will issue an Order Reference Number, and acknowledge that it has received your order, which will be processed following the usual credit and anti-fraud checks or Paypal or Cash on Delivery. Please make sure that you save this Order Reference Number for any future enquiries.

On placing an order through the Website, you are making an offer to Dubai Mermaids (Mermaids Fashion) to purchase the products, in accordance with these Terms & Conditions.


ACKNOWLEDGEMENT OF ORDER


Once you have made your choice and your order has been placed through the Website, you will receive an email acknowledging the details of your order.

When ordering using the Website, please carefully review these Terms & Conditions upon receipt.


CONFIRMATION OF ORDER


Dubai Mermaids (Mermaids Fashion) will send you by email Confirmation of Order. Acceptance of your order by Dubai Mermaids (Mermaids Fashion) concludes the offer and acceptance process; the result being the formation of an executed sales contract at the time Dubai Mermaids (Mermaids Fashion) sends the Confirmation of Order for the purchase of Dubai Mermaids (Mermaids Fashion) products and associated services.


PROOF OF AGREEMENT


The Acknowledgement of Order and Confirmation of Order that are sent to you by email are deemed to be received when you are able to access it on a computer, mobile or handheld device.

The Confirmation of Order and any automatic recording systems used on the Website will be proof of a binding agreement between you and Dubai Mermaids (Mermaids Fashion).

Dubai Mermaids (Mermaids Fashion) will preserve information concerning all orders for a minimum of three (3) years. These records may be made available to you by registering on the “My Account” section of the Website. However, you are advised to keep a copy (electronically and/or on paper) of all information associated with your order (i.e. the Acknowledgement of Order and the Confirmation of Order).


APPEARANCES AND DESIGN


Photos of our Products on our website may not be of the exact Product that you purchase. Products displayed the Website are representative of the color, design, and style of the original Products, slight variations may occur for technical and other reasons. Accordingly, Dubai Mermaids (Mermaids Fashion)  shall not be liable for any error or inaccuracy in the photographs or graphical representation of Dubai Mermaids (Mermaids Fashion) Products displayed on the Website. If there are certain physical properties that are important to you, you should ask us to verify these for you before you make your purchase.


SIZING INFORMATION


Our Products are made to size. Thus it is your responsibility to check accurate measurements for the product that you are purchasing on the Website to choose size. Follow the given information to your best ability. Review your measurements and size when confirming your purchase on the Website.

Dubai Mermaids (Mermaids Fashion) is not responsible for incorrect or improper measurements confirmed by you. Our customers take the final responsibility for ordering the correct size.


MATERIAL SAFETY INFORMATION


Although all of our Products are completely treated and made skin safe, our Products are made in a facility that has traces of various chemicals such as neoprene rubber and plastic. Your Product may come into contact with one of these materials at any given time. Accordingly, Dubai Mermaids (Mermaids Fashion)  shall not be liable for any error or inaccuracy for allergic reactions, rashes, burns, skin pigmentations, health defects and or any illness that our Products might cause.


INSPECTION POLICY


When you receive your Product, you must immediately and carefully inspect the shipment for correctness, completeness and for any possible shipping damage. Any concerns or issues must be expressed to us within three (3) days after receipt of your shipment. If problems are not reported to us within three (3) days after receipt of your shipment, we will not be responsible for correcting any problems.

Contact Dubai Mermaids (Mermaids Fashion) by sending an email to info@dubaimermaids.com to express your concerns.

 

REFUNDS & RETURNS

 

Dubai Mermaids will gladly accept new, unused returns within the first 14 days of purchase for a full refund less shipping & handling charges. This excludes clearance and discounted items.

 

Dubai Mermaids does not take title to returned items until the item arrives at our fulfillment center. You may return most new, unopened items sold and fulfilled by Dubai Mermaids within 14 days of delivery for a full refund. At our discretion, a refund may be issued without requiring a return. In this situation, Dubai Mermaids does not take title to the refunded item.

 

Dubai Mermaids will not accept used item which had been damaged by wrong usage. Please read Safety and Care instruction and follow instructions. Broken/damaged inserts of our fins will not be replaced or refunded. Fins are for swimming only - standing, bouncing, jumping and bend backward or forward on fins, will damage them. Dubai Mermaids is not taking responsibility for damaged fins.

 

All the refunds of any transaction’s amount against any purchase through this website would be refunded to the original mode of payment

This section can probably be amended and changed according to each client’s individual services.

 

EXCHANGE

 

Dubai Mermaids will accept exchanges of a new condition items within 14 days from the date of purchase. Any tail and fin damage but not following care instruction or that has been worn in a water cannot be exchanged. If you need to exchange an item, please send an email to customerservice@dubaimermaids.com and request return information, as a reason for exchange.

 

Please be aware that there might be additional charge if replacement is higher priced that the one needs to be exchanged.

 

CANCELLATION POLICY

 

Our ordering process is streamlined so your order will immediately be sent to processing and then shipping. If you wish to cancel an order, send us an email immediately to customerservice@dubaimermaids.com. We will make every attempt to stop your order. However, if your order has already been shipped, you will have to return the package. Orders that are cancelled after it has left our facility is considered a return, thus the Return Policy will apply. Please order carefully.

 

If you have any further questions regarding our return and refund policy please feel free to contact us at customerservice@dubaimermaids.com we will be happy to hear from you.

 

DEFECTIVE PRODUCTS


Dubai Mermaids (Mermaids Fashion) is extremely cautious in ensuring that each Product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.

If nevertheless you receive a Product that seems to be defective or damaged, you may contact us by email at info@dubaimermaids.com with a detailed email of the damages within one business day upon receipt of the Product for further instructions. Dubai Mermaids (Mermaids Fashion) may classify the Product as a defective Product. Please note that items that are damaged as a result of wear and tear are not considered to be defective.

If Dubai Mermaids (Mermaids Fashion) declares your Product as defective, the following solutions will be proposed to the Customer, as applicable:

1) Dubai Mermaids (Mermaids Fashion) may send you the same Product in the exact same size, subject to availability,

2) Dubai Mermaids (Mermaids Fashion) may propose an exchange for another Dubai Mermaids (Mermaids Fashion) creation of equivalent or higher value, in which case the initial price will be deducted and you will be required to pay only the difference.

3) Dubai Mermaids (Mermaids Fashion) may propose to repair the original purchased product(s) and return back to the customer at the companies expense.

If Dubai Mermaids (Mermaids Fashion) is at fault for defective or damaged products, the product will be corrected or replaced along with reimbursement of any return shipping monies to Dubai Mermaids (Mermaids Fashion).

 

SHIPPING

 

We ship worldwide via Aramex. Please refer to Shipping Information Section

 

WARRANTIES / LIMITATION OF LIABILITY


WHILE DUBAI MERMAIDS (MERMAIDS FASHION) WILL USE REASONABLE ENDEAVOURS TO VERIFY THE ACCURACY OF ANY INFORMATION IT PLACES ON THE WEBSITE, IN ADVERTISEMENT IT MAKES NO WARRANTIES, WHETHER EXPRESS OR IMPLIED IN RELATION TO THE ACCURACY, RELIABILTY AND COMPLETENESS OF SUCH INFORMATION. THIS INFORMATION IS PROVIDED ON AN "AS IS", "AS AVAILABLE", AND “AS CREATED” BASIS WITHOUT ANY REPRESENTATION OR ENDORSEMENT MADE, AND DUBAI MERMAIDS (MERMAIDS FASHION) MAKES NO WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, IN RELATION TO SUCH INFORMATION, OR ANY TRANSACTION THAT MAY BE CONDUCTED ON OR THROUGH THIS WEBSITE INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, REASONABLE CARE AND SKILL, OR NON-INFRINGEMENT. IN NO EVENT DUBAI MERMAIDS (MERMAIDS FASHION) WILL BE LIABLE FOR DAMAGES OTHER THAN ACTUAL DIRECT DAMAGES PROVEN IN A COURT OF LAW. WHILE EVERY EFFORT WILL BE MADE TO ENSURE THAT THE PHOTOGRAPHS OR GRAPHICAL REPRESENTATIONS OF THE DUBAI MERMAIDS (MERMAIDS FASHION) PRODUCTS DISPLAYED ON THE WEBSITE ARE REPRESENTATIVE OF THE COLOR, DESIGN, AND STYLE OF THE ORIGINAL PRODUCTS, SLIGHT VARIATIONS MAY OCCUR FOR TECHNICAL AND OTHER REASONS. ACCORDINGLY, DUBAI MERMAIDS (MERMAIDS FASHION) SHALL NOT BE LIABLE FOR ANY ERROR OR INACCURACY IN THE PHOTOGRAPHS OR GRAPHICAL REPRESENTATIONS OF DUBAI MERMAIDS (MERMAIDS FASHION) PRODUCTS DISPLAYED ON THE WEBSITE.


WAVER OF LIABILITY AND INJURY/DROWNING


Adult supervision is required for all of our products. Do not use tails and fins where water is too deep for swimmer’s ability. Tails and fins are to be used preferably in shallow water. All users of our products assume the risk from use of our products. Whether proximate or remote, there is risk of injury or drowning. Dubai Mermaids (Mermaids Fashion) assumes no liability for any injuries or drowning resulting from accidents. All users to acknowledge our safety terms printed and supplied with every fin.

 


INDEMNIFICATION


At our request, you agree to defend, indemnify and hold harmless Dubai Mermaids (Mermaids Fashion), its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Terms & Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other persons accessing this Website using your Internet account or account login. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you hereunder.


ENTIRE AGREEMENT


The Terms & Conditions (as amended from time to time) constitutes the entire agreement between you and Dubai Mermaids (Mermaids Fashion) regarding your use of the Website and any transactions you may have with Dubai Mermaids (Mermaids Fashion)  through the Website, and supersedes any other agreement or understanding, arrangements, undertaking or proposal, written or oral, between you and Dubai Mermaids (Mermaids Fashion) in relation to such matters. In the event any other rules, code of conduct, or other matter posted on the Website conflicts with the terms of the Terms & Conditions, the Terms & Conditions shall govern. No oral explanation or oral information given by any party shall alter the interpretation of the Terms & Conditions. You confirm that, in agreeing to accept the Terms & Conditions, you have not relied on any representation save insofar as the same has expressly been made a representation in the Terms & Conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of the Terms & Conditions save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of the Terms & Conditions.


NO WAIVER


No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

 

PRIVACY

 

Please review our Privacy Policy, which also governs your use of Dubai Mermaids Services, to understand our practices.

 

ELECTRONIC COMMUNICATIONS

 

When you use any Dubai Mermaids Service, or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site or through any other Dubai Mermaids Services. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

 

COPYRIGHT

 

All content included in or made available through Dubai Mermaids, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations is the property of Dubai Mermaids or its content suppliers and protected by UAE and international copyright laws. The compilation of all content included in or made available through any Dubai Mermaids Service is the exclusive property of Dubai Mermaids and protected by UAE and international copyright laws.

 

TRADEMARKS

 

Any graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Dubai Mermaids Service are trademarks or trade dress of Dubai Mermaids in. Dubai Mermaid’s trademarks and trade dress may not be used in connection with any product or service that is not Dubai Mermaid’s, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Dubai Mermaids. All other trademarks not owned by Dubai Mermaids that appear in any Dubai Mermaids Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Dubai Mermaids.

 

LICENSE AND ACCESS

 

Subject to your compliance with these Conditions of Use and your payment of any applicable fees, Dubai Mermaids or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of the Dubai Mermaids Services. This license does not include any resale or commercial use of any Dubai Mermaids Service, or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Dubai Mermaids Service or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by Dubai Mermaids or its licensors, suppliers, publishers, rights holders, or other content providers. No Dubai Mermaids Service, nor any part of any Dubai Mermaids Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Dubai Mermaids. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Dubai Mermaids without express written consent. You may not use any meta tags or any other "hidden text" utilizing Dubai Mermaids name or trademarks without the express written consent of Dubai Mermaids. You may not misuse the Dubai Mermaids Services. You may use the Dubai Mermaids Services only as permitted by law. The licenses granted by Dubai Mermaids terminate if you do not comply with these Conditions of Use or any Service Terms.

 

GOVERNING LAW

The Conditions of Sale shall be governed by and construed in accordance with the laws of the United Arab Emirates, without reference to conflict of law’s provisions. Any dispute, controversy or claim arising out of or in relation to the Terms & Conditions, including the validity, invalidity, breach or termination thereof, shall be adjudicated or arbitrated in the United Arab Emirates

 

OTHER

 

In case of any disputes the law applicable would be the UAE Governing Law

 

http://dubaimermids.com will NOT deal or provide any services or products to any of OFAC sanctions countries in compliance with the law of UAE

 

United Arab of Emirates is our country of domicile

 

We accept payments online using Visa and MasterCard credit/debit card in AED. If “Credit Card Online” is selected as the payment methods then the details on the Customers ID (Card holders ID) should exactly match that of the credit card used to make the purchase